Terms of delivery
We aim to process and send orders within 3 business days after the order has been placed. The orders are taken to the Kuusamo post office or travel service, from where they continue their journey to the world.
Order and payment confirmation
When we have received your order, we will immediately send you an order confirmation by e-mail, which will show your order information. Always check the content of the order confirmation. If you have any questions, please contact us as soon as possible either by e-mail info@luoniva.fi or by calling +35840 537 0648. Save the order confirmation in case you have to contact us. When dealing with us, always have your customer number and order number available. Always check that the contents of the package match the products in the order confirmation.
You can contact our customer service with the following information:
Luoniva
Laukunkantajantie 11 b
93600 Kuusamo
+35840 537 0648
info@luoniva.fi
www.luoniva.fi
Company ID-number 3160079-7
Delivery methods and costs
Delivery costs include postage and packaging costs. You can choose the delivery method that suits you when ordering. We deliver shipments to the regions of Finland and Åland and to the following countries:
Estonia,
Latvia,
Lithuania,
Denmark,
Spain,
France,
Ireland,
Italy,
Poland,
Portugal,
Swedish,
Belgium,
Czech Republic,
Germany,
Netherland,
Austria.
Shipping costs start at 7.60 euros.
Delivery time
We aim to deliver the products sold in the online store as soon as possible, but no later than within three business days of the order. If a product you ordered is out of stock, we will notify you immediately. If you wish, we will send the entire order as soon as we receive the missing product. We aim to deliver orders complete. If the parts used in the production of a product are out of stock for a longer period of time and we cannot get it within a reasonable time, the order can be delivered in parts.
Our delivery times vary depending on the order and delivery method. Exceptions to the delivery time estimates have been stated if there are out-of-stock products in the shopping cart, and we will also notify you of possible delays immediately after ordering.
We are not responsible for delays caused by force majeure or indirect harm caused by delays.
For customized products, we agree on delivery times with the customer on a case-by-case basis. If there are changes to the original plan, we will notify the customer immediately.
Payment methods
The payment service is provided by Verifone Finland Oy (0943819-9). Verifone Finland Oy is a payment institution licensed by the Financial Supervisory Authority. Payment transactions are carried out in Verifone Finland Oy's secure payment environment. The recipient of the most common online banking, card and other payments is Verifone Finland Oy, which forwards the payments to the merchant. With regard to other payment methods, Verifone Finland Oy acts as an intermediary for payment transaction information, in which case Luoniva appears as the recipient of the payment.
For payment-related questions, you can contact Verifone:
Verifone Finland Oy
Vantaankoskentie 14
01670 Vantaa
Customer service: 020 753 5192
consumer@verifone.fi
You can pay in the online store with the following payment methods:
All Finnish online bank payments: Osuuspankki, Nordea, Danske Bank, Säästöpankki, Aktia, Oma Säästöpankki, POP Bank, Handelsbanken, S-Pankki and Ålandsbanken.
Visa and Mastercard card families: Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron, Maestro and Eurocard.
Mobile payment methods
Transfer, MobilePay and Apple Pay mobile payment methods.
Information security for online payments
We use a secure SSL-encrypted connection when processing credit card and other order information. We do not store credit card information in our information systems, but they are processed and stored in Verifone's secure PCI DSS certified system.