Privacy policy
This Privacy Statement describes the principles and practices regarding the processing of personal data that Luoniva follows in order to protect the privacy of customers. Protecting all confidential information related to customers is very important to Luoniva.
Luoniva is committed to complying with laws and regulations related to data protection and information security in its operations. When processing personal data, good personal data processing practices are also followed.
INFORMATION ABOUT THE REGISTER HOLDER
Creative
company ID number 3160079-7
Laukunkantajantie 11 b
93600 KUSAMO
+35840 537 0648
info@luoniva.fi
CONTACT INFORMATION FOR MATTERS REGARDING THE REGISTER
Creative / Tiina Niva
+358 40 537 0648 (Mon-Fri 10am-4pm)
info@luoniva.fi
REGISTER NAME
Luoniva online store's customer data register
PURPOSE OF PERSONAL DATA PROCESSING
The primary purpose of personal data processing is the maintenance and creation of customer relationships. In addition, the register can be used for marketing and sales of products and services, monitoring and collection of payments, and developing business and customer service.
INFORMATION CONTENT
The following information about the customer or potential customer can be processed in the register: first and last name, customer number, address information, telephone number, e-mail address, possible billing address, information about marketing permits and prohibitions, as well as information about the customer's purchase transactions, deliveries and discounts, as well as possible usernames.
REGULAR INFORMATION SOURCES
Customers' personal data is primarily collected directly from customers in connection with the order, by phone, e-mail or in another similar way.
Information about customers and potential customers can be collected based on the contact form on Luoniva's website or other contact methods.
REGULAR DISCLOSURES OF INFORMATION
The information is only used to manage customer relations, and it is not regularly passed on to an external party. However, information may be disclosed in connection with activities related to the technical management of the online store (e.g. server or online store platform management), to deliver orders, to collect unpaid invoices, and to the authorities when required and permitted by law.
DATA TRANSFER OUTSIDE THE EU OR THE EUROPEAN ECONOMIC AREA
Personal data will not be handed over or transferred outside the EU and EEA.
DATA STORAGE AND DISPOSAL
The information in the customer register is kept for the duration of the customer relationship. Order, invoicing and payment information is stored like other accounting material. Information that has become unnecessary will be securely disposed of.
USE OF COOKIES
We may use cookies on our website to improve the user experience of the website and to analyze the use of the website. A cookie is a text file stored in the internet browser when visiting a website, which enables the tracking of visitors to the website. However, we do not combine the information obtained on the basis of cookies with personal information, so the information remains anonymous.
PRINCIPLES OF PROTECTION OF PERSONAL DATA
We pay special attention to data protection and data security in order to protect personal data. Personal data is properly protected by technical means. The register is kept only in electronic form and random paper printouts are destroyed immediately and properly.
Only persons whose job description includes its use and who are bound by an obligation of confidentiality have access to personal data.
REGISTERED RIGHTS RELATED TO THE PROCESSING OF PERSONAL DATA
According to the Personal Data Act, everyone has the right to check what information about them is stored in the personal register. The request for inspection must be sent in a hand-signed or similarly certified document. Requests should be sent to the contact person mentioned above, who will also respond to any additional requests.
CHANGES TO THE PRIVACY STATEMENT
We may make changes to this privacy statement from time to time. However, if this privacy statement is materially changed, we will notify you at the beginning of this privacy statement and on the website for 30 days. We recommend that you read this privacy statement from time to time in order to be informed of any changes made to this privacy statement.
UPDATE OF INFORMATION
The customer can update his name and address information in his online store profile. In addition, the customer can contact our contact person mentioned above to update their information.
OTHER RIGHTS RELATED TO THE PROCESSING OF PERSONAL DATA
The customer has the right to prohibit the processing of his data for marketing purposes. The request regarding the restriction of data processing must be submitted by e-mail to the registry's contact person.
COOKIES AND OTHER TRACKING TOOLS
Cookies are small text files that are placed on your device when you visit our website.
The website uses two types of cookies.
Own cookies: Cookies are necessary to ensure smooth online shopping. They are transferred to your computer's hard drive using your internet browser. With the help of cookies, we can e.g. virtual shopping cart saved and many other important features to work flawlessly. With most browsers, you can delete your browser's cookies, restrict them for certain sites, or adjust your browser's settings so that the browser notifies you when a cookie is sent. You can delete cookies from your hard drive at any time. Please note, however, that smooth use of the www.luoniva.fi website is only possible using cookies. You can find more information about cookie settings in your browser's instructions.
Third-party cookies:
Google Analytics cookies
The www.luoniva.fi pages use the Google Analytics service, which is Google's web analysis service. Google Analytics uses cookies in its text data. This cookie is stored on your computer, which enables website usage analysis. The information provided by the cookie about the use of the site (only the IP address, which has been made unrecognizable) is sent to and stored on a Google server in the United States. In those cases where Google transfers personal data outside the EU and the EEA, the legal basis for data transfer is the Privacy Shield arrangement between the EU and the United States.
Google uses this information to evaluate the use of the site, reporting on the frequency of use and services related to internet use. You can read more about Google Analytics' privacy policy at https://support.google.com/analytics/answer/6004245?hl=fi. You can prevent the storage of cookies with the settings of your internet browser. In this case, however, you will not be able to use all the functions of our website. If you use the site, Google may collect information in the manner described above and for the purposes mentioned above. If you do not want to share information about the use of the site with the Google Analytics service, you can also download a separate add-on to your browser. The add-on can be downloaded from Google's website.
Luoniva shop use reCAPTCHA.